FAQ

Flat-Rate DISCOUNT Shipping

(shipping, handling, and processing fee)

 Orders up to $190 = $9.95

 Orders $191-$1,200 = $29

Orders $1,201-1,600 = $50

 Orders $1,601-$3,200 = $125

Orders $3,201 and up = $200

Single Shavers Special Discount Flat-Rate = $125

Rates shown are for Continental U.S. only

Contact us for other shipping rates    

Special Shipping Rates apply to all orders shipped by

December 31, 2024

Standard Shipping: Allow 3-7 business days using Ground service.

Express Shipping Order Under $50: Next business day deliver on orders placed before noon CST.

Express Orders over $50? Call for a custom quote.

The initial date of shipment is not considered a transit day. For example, if an order is packaged and shipped on Monday, the first transit day is Tuesday. In addition, transit days do not include Saturday, Sunday or any major holidays.

We do ship internationally.  Contact our office for special international pricing and shipping information.

Please verify all items were received as indicated on your packing slip and arrived in good condition. Any discrepancies or shipping damage must be reported within 10 days after receipt of your order.  

After 10 days we will not accept requests for any missing items or shipping damage!

What forms of payments do you accept? 

For your convenience, we accept most major credit cards.

Visa, MasterCard, American Express, Discover, PayPal, and most bank debit cards.

At SwanIceShavers.com, we strive to provide our customers with the highest quality products. To ensure that our standards are maintained, we have established the following return policy:

Eligibility for Return:

• Returns may be accepted within 15 days of the original purchase date at the discretion of SwanIceShavers.com.
• Returns are only accepted for Shave Ice Machines that are in brand new, unused, and mint condition. The machine must be returned in its original, unopened packaging.
• Returns are accepted for Accessories and Parts that are unused.
• Due to our commitment to maintaining the high quality of our commercial products, we consider any Shave Ice Machine that has been opened, operated, or tested to be in unsellable condition for commercial use and therefore cannot be returned.

Restocking Fee:

• All returns are subject to a 20% restocking fee. This fee is necessary because we must open, inspect, test, recalibrate, and re-package all returned equipment and accessories to ensure it meets our stringent Health Code and quality standards.

Return Authorization:

• To initiate a return, you must contact us to request a Return Authorization (RA) number. This RA number must be clearly marked on the outside of your return shipment.
• Shipments without an RA number will not be processed and will be treated as abandoned property.

Return Shipping Costs:

• For all approved Shave Ice Machine returns, a UPS return label will be provided at a cost of $65, which will be deducted from your refund.
• For all approved accessory returns, a UPS return label will be provided at a cost of $9.95, which will be deducted from your refund.

Inspection and Processing:

• Upon receiving your return, we will thoroughly inspect the item(s) to ensure they meet the return criteria outlined above. If the item is found to be ineligible for return (e.g., the packaging has been opened or the item shows signs of use), we will not issue a refund, and the item will be returned to you at your expense.

1. Refund Processing:

• Once the returned item(s) have been inspected and approved, the refund, minus the restocking fee and return shipping costs, will be processed. Please allow up to 14 business days for the refund to be credited back to your original payment method.

Thank you for your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

The SI-100E and 150CBK  models have been certified by NSF International, an independent public health and safety organization, ensuring that Swan machines meet the highest standards for health and safety compliance.

To review the Updated Certificate click here

WARRANTY OF CRAFTSMANSHIP- SWAN ICE SHAVERS. 100E (115v, 220v, and DC) and 150CBK (115v) Models

SwanIceShavers.com provides a limited Warranty of the SWAN ICE SHAVER 100E (115v, 220v, and DC) and 150CBK (115v) Models to the original purchaser from SwanIceShavers.com, guaranteeing that your Swan Ice Shaver is free from manufacturing defects for one year (365 days) from the date of purchase.

WHAT IS NOT COVERED?

This Warranty does not cover normal wear and tear, including parts such as blades, brakes, gears, switches, and belts. Additionally, the following types of damage are not covered:

• Physical damage to the machine
• Damage due to improper installation, use, or neglect
• Damage from accidents, such as improper transport or packaging
• Unauthorized disassembly of the machine
• Damage from incorrect voltage, including improper use of extension cords, inverters, or generators.

We do not provide a warranty for shavers purchased from other vendors, reseller, retailers, or third parties. Additionally, parts and or accessories purchased from SwanIceShavers.com are not covered under warranty if installed on shavers that were not originally purchased from our website.

 

CIRCUMSTANCES NOT COVERED

This Warranty does not apply to defects caused by:

• Environmental conditions like fire, water, earthquakes, or extreme weather
• Neglect or abuse, including improper storage, exposure to extreme temperatures, or physical damage from accidents or vandalism

SwanIceShavers.com does not compensate for any financial losses due to machinery defects.

HOW TO MAKE A CLAIM FOR AN ICE SHAVER?

To make a Warranty Claim, please email info@swaniceshavers.com and send the following:

• Four (4) digit order number
• Name & Shipping Address
• Machine Serial Number
• Video and/or Photos of the issue

Once we have verified your claim within 1-3 business days, we will, at our discretion, assist you with troubleshooting over the phone, FaceTime, or Zoom.  Note: We do not replace the shaver, we replace the defective part(s).  The purchaser is responsible for replacing the part with instruction from videos, facetime, or zoom. Troubleshooting resolves 95% of most issues.  If troubleshooting does not resolve the issue, you may need to send the shaver to SwanIceShavers.com for inspection. You are responsible for shipping costs, secure packaging, and insurance. After inspection, if the machine is found to be defective, SwanIceShavers.com will repair or replace the machine and cover the cost of shipping it back to you. Please note that processing warranty services may take between 5 to 30 days, depending on the availability of replacement parts or machinery.

HOW TO MAKE A CLAIM FOR PARTS AND ACCESSORIES:

To make a Warranty Claim, please email info@swaniceshavers.com and send the following:

• Four (4) digit order number
• Name & Shipping Address
• Video and/or Photos of the issue

Once we have verified your claim within 1-3 business days, we will, at our discretion, repair or replace the defective product or part at no charge to you. We will send you a UPS label for you to drop off at a UPS store.  Once we receive the defective part or accessory, we will ship a new replacement to you. 

EXCLUSIONS AND LIMITATIONS

This Warranty is your exclusive remedy, and SwanIceShavers.com's liability is limited to the repair or replacement of the product under the terms of this Warranty. This Warranty is in lieu of all other warranties, whether expressed or implied. SwanIceShavers.com shall not be liable for any indirect, incidental, or consequential damages arising from the use of the product.

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