Swan Ice Shavers Return Policy
All customers must agree to the following SwanIceShavers.com policies. The policies are shown at checkout and must be agreed to by the customer as a condition of any sale.
Terms & Conditions
Congratulations! SwanIceShavers.com stands behind our products to ensure that you enjoy years of service with your Swan Ice Shaver. Please make certain that this is the right piece of commercial equipment for your needs and completely understand our return policy before you complete your purchase. All shaver deliveries require an adult signature. Undeliverable shipments will be re-shipped at the buyer's expense.
Return Policy
Returns may be accepted within 30 days at the sole discretion of SwanIceShavers.com
Returns of shave ice machines will only be accepted when the machine is returned in brand new, unused, mint condition in the original unopened packaging only. Due to our high-quality commercial product standards, we must open, inspect, test, recalibrate, and re-package with new factory packaging all equipment that has left our facility and has been returned.
Therefore, a 20% restocking fee is charged on all equipment that is authorized for return. To return items please contact us and request a Return Authorization (RA) number.
Shipments without a RA number will not be processed and be considered abandoned property!
In order to maintain the high quality of our commercial products, we consider any Shave Ice Machine that has been opened, operated, or tested to be in an unsellable condition for commercial use and therefore cannot be returned.